shipping policy

Please allow 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email for us to process your order for shipping.

Some of the items in our shop are made-on-order so please bear in mind that we are doing our best to fulfill your order as quickly as possible.

We ship our orders both domestically, withing EU and to international destinations. Depending on your location shipping times tend to very and there is no guarantee your parcel will arrive at the expected time.

However, here is a list of most common shipping times depending on your location.

Croatia

EU

United States

Other

3-7 days

1-2 weeks

2-4 weeks

2-4 weeks

Free shiping is eligible on all international orders!

We offer free shipping on all orders in our shop and those parcels are all shipped via express mail. However, we advise our customers to upgrade their shipping option called "Track my order" priced US$2 for them to get a tracking number on their parcel. For more information on tracking the order, please read the FAQ section.

Return & refund policy

Although we truly hope you will be happy and love your order we do accept returns up to 14 days after delivery if the item is unused and in its perfect condition.

 

To start the process of returning the item and receiving the refund, please contact us via mail hello@izptica.studio.com with your reason for return along with the order number.

 

You will receive instructions on how to return the item and once we receive the item back, we will refund the full amount minus the cost it took us to ship you the item once we receive the item. You will assume the cost of return shipping of the item.

In the event your order arrives damaged in any way, please mail us as soon as possible at hello@izpticastudio.com with a photo of the item's condition along with the order number and we will address the issue towards a satisfactory solution.

Our P.O. box for sending the returns is as follows:

We would kindly like to ask you to make sure to contact us prior to sending the item.

LOTESE, obrt za dizajn 

P.P. 149

42 000 Varaždin

Croatia