Frequently asked questions
When can I expect to receive my order? (pandemic times)
We ship all parcels with an express shipping option since, with COVID affecting the world, shipping times tend to vary greatly and we want you to receive your parcels as soon as possible.
Hope you can be patient and understand that the whole situation is out of our hands once we ship your parcel. That is why we always recommend getting a tracking number which is one of our shipping upgrades - especially in these unpredictable times.
I haven't received my order at the expected time - what now? (pandemic times)
If you haven't received your parcel at the expected time, please be patient and understand that there are a lot of delays in shipments these days and postal services are working hard to deliver the parcel to you as soon as possible.
Please give your parcel an extra few weeks to arrive (especially for international, non-EU customers).
If you still haven't received your parcel please contact us directly and we will resolve this issue together.
Should I get a tracking number? (pandemic times)
YES, please definitely add a shipping upgrade to your order - you will be able to check the status of your parcel at any given time to know when you might expect your parcel to arrive.
To save you all the worry, especially during the pandemic, please consider it, even though it's a small extra cost. Please understand that I can not provide a tracking number free of charge since I we're quite a small shop and those extra costs would greatly affect my growth in prices and at the same time we want our product to be affordable.
How does the tracking of my parcel work via tracking number?
Once you purchase a shipping upgrade at an extra cot of US$4, you will receive a number unique and connected to the parcel we shipped to your adress. This number will enable you to know at any given time the status of your order as it's on its way to you.
Can I return the item and get a refund?
When can I ecpect to receive my order?
What if my order comes damaged?
In the event your order arrives damaged in any way, please mail us as soon as possible at firstname.lastname@example.org with a photo of the item's condition along with the order number and we will address the issue towards a satisfactory solution.
Is shipping really free on all orders?
We offer free shipping on all orders in our shop and those parcels are all shipped via express mail.
What kind of fabrics and materials are you using to produce pencil cases and pouches?
Both pencil cases and pouches are made using the same fabric. They are made from high-quality materials, namely sturdy 240 gsm canvas fabric composed of 55% Linen and 45% Cotton and they both have a durable zipper with a metal clasp.
What kind of papers are you using to produce notebooks?
What kind of paper are you using to produce posters and art prints?
Both posters and art prints are made on order. Posters are printed digitally on 120gsm matte paper in full color and art prints are printed digitally on 189gsm archival quality matte paper in full color.
How should I wash and take care of pencil case or a pouch for best results?
For best durability and appearance, the following maintenance is recommended:
Machine wash at 30 °C with mild washing powder and without bleach
Tumble drying is not recommended because it can damage the fabric’s surface, but if it is performed be it below 800 Rpm
Dry without exposing fabrics to excessive sunlight
Iron on reverse side at a lower heat setting
Products can be dry-cleaned, but we recommend avoiding this in favor of procedures with less environmental impact